Linda Azumah of S4D talks about the importance of change management in systems implementation. She highlights how absence of change management strategy has plagued solution implementation in most developing world solution development. Failure to embed change management in systems implementation always leads to issues with sustainability, system uptake and ensuring end-user get solutions that address their needs. Linda emphasizes S4D’s approach of embedding change management in the entire solution implementation process. She emphasizes how S4D starts the change management process from business need development all the way to system roll-out and end user utilization. She discusses the critical need of change management and how all solution implementation success hinges on this key activity. S4D advocates for identification of system owners aka champions, senior leadership buy – in, and having a change management strategy from the onset.